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Reporting of a crime to the South African Police Service for investigation

Condition/Service Description:
This service is provided to any person who is a victim of crime.

The SAPS will open a case docket and investigate the crime, effecting arrests of suspects and presenting the case to courts for prosecution.

Process:

When a person has been a victim of crime he/she can contact the police by dialling 10111 or the nearest police station (contact details) to report the crime, they could also visit their nearest police station.

If a police official attends the crime scene he/she will obtain a statement from the complainant and witnesses if possible.
The police official will then go to the police station and register the case in the SAPS Crime Administration system (CAS) and give the complainant the reference which is called a CAS number.

The complainant must ensure that he/she retains this CAS number as a reference for future enquiries regarding the criminal case.

If the complainant visits the local police station to report the crime he/she will be attended to in the Community Service Centre by a police official
The police official will first interview and then take a statement from the complainant and register the reported crime into the CAS .

The complainant will then be given a CAS number which must be used for all enquiries regarding the reported criminal case.
The completed case docket is then allocated to a police detective who will carry out the investigation and all enquiries can then be directed to this detective.
The detective in charge of the particular case will complete the investigation and present the docket to the relevant court for prosecution.
The complainant will be notified by the detective when he/she is to attend the court hearings.
Cost:
There is no charge for this service.

Legal Instrument:
South African Police Service Act 68/1995

Contact and Location:
10111, Local police stations (see contact list)

Type:
G2C, G2B

Service standard:
The case once officially registered would be assigned immediately to the Detectives for investigation.

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